Shipping Policy

VitalVault is committed to delivering your health monitoring devices safely and efficiently across the UK and beyond. This Shipping Policy outlines our shipping procedures, delivery timeframes, and important information about your order.

1. Shipping Coverage

We deliver health monitoring products across the United Kingdom and internationally. We process hundreds of orders and strive to provide you with reliable, timely delivery service.

2. Order Processing & Delivery Timeframes

2.1 Processing Time

Standard Processing: 1-2 business days
Orders are typically processed and shipped the same day or next business day after payment confirmation
During peak seasons (holidays, promotional periods): Orders may take 1-3 business days to process
We do not process orders on public holidays or weekends

2.2 Shipping Time

UK Delivery: 3-7 business days from shipment date
Total delivery time = Processing time + Shipping time

Note: Delivery times may be affected by unforeseen circumstances including weather conditions, courier delays, or public health situations.

3. Shipping Methods & Tracking

3.1 Logistics Partners

We work with reliable UK courier services including Royal Mail and DPD to ensure your health devices arrive safely. The appropriate shipping method will be assigned based on your delivery location.

3.2 Order Tracking

Once your order ships, you will receive:

Tracking number via email

Simply enter your tracking number to view real-time delivery status.

4. Shipping Costs

✅ FREE SHIPPING on all UK orders

5. Delivery Address Requirements

5.1 Accurate Address Information

Please ensure your delivery address is complete and accurate:

Full name of recipient
Complete street address
Postcode
Phone number for courier contact

5.2 Address Changes

Address change requests after shipment may incur a £10 address correction fee (approximately $13.50 USD)
Wrong addresses or incomplete information that result in failed delivery may be subject to additional shipping charges
Contact us immediately at support@vitalvaulte.store if you need to update your address before shipment

6. Failed Delivery Attempts

If delivery fails due to:

Incorrect or incomplete address provided by customer
Recipient unavailable after multiple delivery attempts
Refused delivery

The customer will be responsible for:

Return shipping costs
Redelivery fees (if applicable)

7. Order Confirmation

You will receive order confirmation via:

Email to the address provided during checkout

If you do not receive confirmation within 24 hours, please contact us at support@vitalvaulte.store immediately.

8. Damaged or Lost Packages

8.1 Damaged Packages

Inspect your package upon delivery
Report any visible damage to the courier immediately
Contact us within 48 hours at support@vitalvaulte.store with photos of damaged packaging and products
We will arrange replacement or refund as appropriate

8.2 Lost Packages

If tracking shows your package as delivered but you haven’t received it, contact us within 7 days
We will investigate with our courier partners
Resolution will be provided based on investigation results

9. International Orders

For international deliveries outside the UK:

Contact us before placing an order at support@vitalvaulte.store
Additional shipping fees may apply
Customs charges and import duties are the responsibility of the customer
Delivery times will vary by destination

10. Peak Season & Delays

During holiday periods, promotional events, or unforeseen circumstances:

Processing may take 1-3 business days
Delivery times may be extended
We will communicate any significant delays via email

11. Contact Us

For shipping inquiries or assistance:

📧 Email: support@vitalvaulte.store
🌐 Website: vitalvaulte.store

Response Time: We aim to respond to all inquiries within 24-48 hours.