Refunds & Return

At VitalVault, we concentrate on offering the best selling, highest quality health monitoring devices in the business. We know that there are many different companies you could purchase from, but when you choose VitalVault, you will have the confidence of knowing that you will be very happy with the products. Because of the confidence that we have in our own products, we are able to offer our customers a 90-Day Risk-Free Guarantee.

1. 90-Day Satisfaction Guarantee

Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 90 days from the day your order is received (see details below).

2. Return Options

We will give you the choice of:

✅ Exchange: Swap your returned items for other merchandise
✅ Store Credit: Credit your account towards future purchases
✅ Refund: Refund to your original payment method (credit card/PayPal)

Cost: The only cost to you would be the shipping fees plus a 15% restocking fee.

3. Conditions for Returns & Refunds

To qualify for a return, refund, or exchange, please ensure that you have read the following:

3.1 Product Condition

✔ Merchandise must be returned in the original packaging
✔ All original packaging, poly bags, display boxes and hang tags must be included
✔ All accessories, cables, manuals, and components must be returned
✔ Products must be in resalable condition

3.2 Customer Responsibilities

✔ The customer is responsible for all return shipping charges
✔ We are not responsible for the package until it arrives in our warehouse
✔ We highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us

3.3 Fees

Return Shipping: Customer pays return shipping costs
Restocking Fee: 15% of product price
Refund Amount: Product price minus restocking fee

4. How to Return Your Order

If you wish to return your order, please follow these steps:

Step 1: Email us at support@vitalvaulte.store with:

Your order number
Reason for return
Whether you want an exchange, store credit, or refund

Step 2: Wait for our return authorization and instructions

Step 3: Pack your items securely with all original packaging

Step 4: Ship to the address provided (with tracking and insurance recommended)

Step 5: Once we receive and inspect your return, we will process your refund/exchange within 5-10 business days

5. Canceled Orders

5.1 Cancellation While Order is in Transit

If you place an order with us and decide to cancel it while it is in route to you:

You will be responsible for all shipping fees (both to and from your location)
Canceled orders are subject to a 15% restocking fee
Once a package has been shipped, it is subject to these charges

5.2 Cancellation Before Shipment

If you cancel before your order ships:

Full refund will be issued
No restocking or shipping fees apply

To cancel: Email support@vitalvaulte.store immediately with your order number

6. Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned once opened:

Items that have been used or worn
Products with broken seals or tampered packaging
Personalized or custom items

7. Refund Processing

7.1 Timeline

Once we receive your return, inspection takes 2-3 business days
Refunds are processed within 5-10 business days after approval
It may take an additional 3-7 business days for the refund to appear in your account depending on your bank

7.2 Refund Method

Refunds will be issued to your original payment method:

Credit/Debit Card
PayPal
Other original payment method

8. Exchanges

If you wish to exchange your product for another:

Follow the return process above
Indicate in your email which product you’d like instead
We will send the replacement once we receive your return
Any price difference will be charged or refunded accordingly

9. Defective or Damaged Products

If you receive a defective or damaged product:

Contact us within 48 hours at support@vitalvaulte.store
Provide photos of the defect or damage
We will arrange a replacement or full refund
No restocking fee for defective/damaged items
We will cover return shipping costs for defective items

10. Questions?

If you have any questions, please feel free to contact us before sending back your merchandise.

📧 Email: support@vitalvaulte.store
🌐 Website: vitalvault.store

Response Time: We aim to respond within 24-48 hours.

11. Your Consumer Rights (UK)

These terms do not affect your statutory rights under UK consumer protection law. You have additional rights under the Consumer Rights Act 2015, including the right to return faulty goods.

For more information, visit: www.citizensadvice.org.uk